Privacy Policy

Last updated: January 9, 2025

1. Introduction

GreenyAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered translation service (the "Service") operated by GreenyAI.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

  • Account Information: When you create an account, we collect your email address, username, and password.
  • Profile Information: You may provide additional information such as your name, bio, profile picture, social media links, and language preferences.
  • Content: We collect the text and documents you submit for translation, as well as any edits or customizations you make.
  • Payment Information: When you purchase credits, our payment processor (Stripe) collects your payment information. We do not store full credit card numbers.
  • Communications: We may collect information when you contact us or respond to surveys.

2.2 Information Automatically Collected

  • Usage Information: We collect information about how you use our Service, including pages visited, features used, and time spent.
  • Device Information: We may collect information about your device, including IP address, browser type, operating system, and device identifiers.
  • Analytics Data: We use Google Analytics to understand user behavior and improve our Service (only with your consent).
  • Cookies and Tracking: We use cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Process your translations using AI technology, manage your account, and deliver requested features.
  • Improve Our Service: Analyze usage patterns to enhance functionality, develop new features, and optimize performance.
  • Communicate: Send you service-related notifications, updates, and respond to your inquiries.
  • Process Payments: Handle billing, payments, and credit purchases through our payment processor.
  • Ensure Security: Protect against fraud, abuse, and security threats.
  • Legal Compliance: Comply with applicable laws and regulations.
  • Analytics: Understand how users interact with our Service (only with your consent).

4. Third-Party Services

We use the following third-party services that may collect information about you:

4.1 OpenAI

  • We use OpenAI's API to power our AI translation service
  • Your text content is sent to OpenAI for processing
  • OpenAI's usage policies apply to this processing
  • OpenAI may retain data according to their data retention policy

4.2 Google Analytics

  • Used for website analytics and user behavior insights (only with your consent)
  • Collects anonymous usage data and statistics
  • You can opt out through our cookie consent system

4.3 Stripe

  • Processes payments for credit purchases
  • Stripe's privacy policy governs payment data handling
  • We do not store your full payment information

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party services that help us operate our Service (OpenAI, Stripe, hosting providers)
  • Legal Requirements: When required by law, court order, or government request
  • Safety and Security: To protect the rights, property, or safety of GreenyAI, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for other purposes

6. Your Rights and Choices

6.1 Account Information

  • You can update your account information through your profile settings
  • You can delete your account at any time

6.2 Data Rights (GDPR and Similar Laws)

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain types of processing

6.3 Cookie Choices

  • You can accept or decline cookies through our consent system
  • You can change your cookie preferences in your account settings
  • Declining analytics cookies will disable Google Analytics tracking

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

  • Data encryption in transit and at rest
  • Regular security assessments and updates
  • Limited access to personal data on a need-to-know basis
  • Secure payment processing through Stripe

8. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

  • Account Data: Until you delete your account
  • Translation Content: Until you delete specific translations or your account
  • Usage Data: Typically 2-3 years for analytics purposes
  • Payment Data: As required for tax and legal compliance (typically 7 years)
  • Anonymous Analytics: May be retained indefinitely in aggregated form

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data, we ensure appropriate safeguards are in place.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@greenyai.com
  • Website: Contact form on our website

For data protection inquiries specifically, please include "Privacy Request" in your subject line and provide sufficient detail about your request.